SEOUL: The South Korean electronics giant, Samsung has revealed that it will provide 24×7 live chat support to its customers through the Galaxy Life app. Samsung is planning to add even more features to the app through an update. One of those features is 24×7 live chat support, using which customers can get in contact with the after sales support team for any help or advice about the product.
Samsung has also mentioned that it will offer Gold Tier deals to its premium customers, which might help Samsung in driving sales of its flagship products. The app will also provide easy sign-ups to customers, offer warranty details as well as features like warranty extension and device tracking. The update is expected to be available to Malaysian customers in April.
The Galaxy Life app from Samsung is currently available in five countries – Malaysia, Singapore, Philippines, Taiwan, and New Zealand, and has been downloaded for over 3 million times in the year 2014. It currently provides a number of exclusive apps, content, deals, privileges, e-vouchers, and rewards to Samsung customers from various restaurants, movie theatres, Starbucks, and other partners.
