AMSTERDAM: Werkspot, Amsterdam’s number one online platform for the home services market throughout the Netherlands, has deployed analytics software from Australian Business Intelligence provider Yellowfin.
The Werkspot platform acts as a portal, connecting consumers with qualified service professionals from a wide range of domestic service industries allowing consumers to post a Request for Proposal (RFP) on Werkspot.nl. Registered service professionals can then respond to those RFPs with a proposal and quote, and consumers then use the service to assess RFP responses by type of offering, user ratings and price, and select a provider that best matches their needs.
Werkspot was spending significant amounts of time performing manual query processes to keep track of its basic business metrics,” said Werkspot Technical Director, Winfred Peereboom.
We wanted to make our reporting processes more efficient, track user behavior on the platform – both consumers and listed service providers, and share those insights throughout the business.”
