ISLAMABAD: With the aim to ensure timely service delivery to external stakeholders, Federal Board of Revenue (FBR) has launched Internal Communication Policy.
Through improved internal communication, the work force in FBR will be able to internalise tax policy and feel sufficiently motivated to pursue organisational goals, said the official statement, elaborating the long-term objectives. It added that the internal communication bridges communications gap and organisational efforts to facilitate taxpayers in an atmosphere of mutual trust and goodwill.
FBR Chairman Tariq Bajwa, in an official massage, said that effective and timely internal communication is sine-qua-non for a modern organisation. “It facilitates correct decision-making and actively contributes to organisational objectives when prompt internal communication assists in coordination, motivation, control, supervision and fosters mutual trust and job satisfaction,” he said.
The exchange of ideas, news and views maintains a link between different tiers of the organisation and this also boosts employees’ efficiency and morale, vital for growth of any organisation, he added.
The FBR chief said that the board’s Internal Communication Policy aims to reduce any gaps in information-sharing within FBR as the policy seeks to improve and ensure unhindered two-way internal communication and to support cultural shift within FBR’s workforce.
Member (FATE), in his message, said that FBR is a monolith organisation with 25,000 employees spread over almost a million square kilometres-and some are so remotely situated (Torkhum, Turbat, Sust, Taftan) that only a road is what keeps them continually connected to civilisation.
In such situation, he added, the importance of having clear communication-rules becomes paramount, and when the organisation has a complex matrix-structure instead of the normal govt-type top-to bottom linear structure where communication-lines are not distinct, then the internal communication policy attains the significance of a holy grail.
