ISLAMABAD: Taking notice of growing complaints regarding poor quality of telecom services, Ministry of Information Technology has directed Pakistan Telecommunication Authority (PTA) to immediately address the concerns and improve the services being provided by the telecom operators.
Most of the complaints are about speech quality, call drop, latency and session disconnect rates, for the voice calls and data sessions over the legacy 2G as well as the mobile broadband (3G & 4G) data networks, said a handout.
During the last few months, direct consumer level complaints as well as media reports regarding deteriorating QoS of telecoms services, are consistently on the rise. The issue has also been raised numerous times during the parliamentary committees meetings and the extent of concerns has reached a level where a special emphasis is required to improve the situation.
