KARACHI: The Federal Boar d of Revenue (FBR) has barred the Pakistan Automation Pvt Limited (PRAL) from making direct contacts with taxpayers.
The FBR directed PRAL not to respond to complaints filed by the taxpayers and instead forward them to the FBR’s information technology wing.
According to the official sources, the FBR has taken serious notice of direct communication of PRAL with the taxpayers, accountants, income tax practitioners and lawyers. “PRAL is only a FBR’s service provider envisioned to be an invisible existence behind FBR,” said a notice issued by the board.
FBR directed the PRAL chief executive office to prohibit all such activities. The board disallowed PRAL employees to communicate with the taxpayers either through official or private email addresses. FBR also advised the taxpayers to take assistance from the board’s helpline instead of directly approaching the PRAL.
