ISLAMABAD: Pakistan Railways will establish Modern Call Centers by replacing old inquiry system to provide maximum facilities to the passengers.
“In this regard, bids have been opened and the services of multi-national companies will have to be hired to set-up latest Call Centers,” an official in the Ministry of Railways told APP.
To a question, the official said the government has taken several steps to meet the international standard in passenger sector of Pakistan Railways since June 2013. “A new passenger reservation system has been introduced including E-ticketing and now passengers can book their ticket online. It will be a new culture of reservation and passenger facilitation,” he added.
He said that introduction of value added trains has been started and the department has completed value addition of Karachi Express, Karakurum Express, Green Line and Business Express. “Modern facilities like Wi-fi, complimentary newspaper, drinking water, tea and lunch /dinner and public address system have been introduced in these trains,” he added.
