KARACHI: State Bank of Pakistan (SBP) has taken notice of unfair treatment of banks with senior citizens and pensions in providing banking facilities.
In a circular issued on Friday, the SBP said that concerns have been raised by various quarters that some banks are not taking requisite care of senior citizens/pensioners/special persons especially regarding arrangement of separate counters for pensioners. “This matter has been viewed seriously,” the SBP added.
The SBP in February 2014 issued directives to all banks and microfinance banks to extend priority services to senior citizens/ pensioners and special persons in availing banking facilities along with proper seating arrangements, drinking water, special assistance and due care.
In this regard, the SBP directed all banks/MFBs again advised to follow the instructions issued on the subject matter from time to time in true letter and spirit. “Any violation of above instructions would be dealt under relevant provisions of the Banking Companies Ordinance, 1962,” the SBP said.
