ISLAMABAD: Collectorate of Customs Additional Collector Nisar Ahmad Phularwal said that delay in clearance of baggage is due to the mismanagement of airlines instead of Pakistan Customs staff deputed at New Islamabad International Airport (NIIA).
Talking to Customs Today, additional collector said that airlines are responsible for delay in clearance of passengers’ baggages. He added that he forwarded complaints to airlines many times but all in vain. He said that Customs staff at NIIA is performing their responsibilities professionally and once a baggage enters the arrival hall, the same is cleared swiftly.
Last week, passengers of flight no: PK786 arrived from London and flight no: PK-792 arrived from Birmingham while PK-702 arrived from Manchester faced severe hardships to get their luggage cleared.
