DUBAI: Dubai Customs has achieved 84 percent impressive supplier satisfaction rate in 2014, an increase of 4% compared to 2013.
The survey was conducted jointly by DC’s Strategy and Corporate Excellence Department and the Administration Affairs Department, in cooperation with an external research company.
The study shows an 85% supplier satisfaction over services of the Contract & Purchasing Section, and 83% with services provided by the Finance Department.
“With a sample pool of nearly 100 active suppliers registered with Dubai Customs, the survey was aimed to measure suppliers’ satisfaction with our services, enhance stakeholder engagement and communication, and receive feedback concerning corrective actions to be taken to improve our performance,” said director of strategy and corporate excellence at Dubai Customs, Ahmed Abdul Salam Kazim.
Kazim pointed out that satisfaction over delivering up-to-date, sufficient and accurate information and keeping vendors informed about any changes went up to 84 %, while satisfaction with providing multichannel easy access to information scored 83%.
