Dubai: Dubai Customs has won ‘The International Standard for Service Excellence (TISSE)’ award from the British Standards Institution (BSI), the UK’s first national standards institute.
Mr. TheunsKotze, Regional Director, MEA, British Standards Institution, presented the certification to his excellency Ahmed Mahboob Musabih, Director of Dubai Customs, at a reception held for this occasion, in presence of BSI delegates and DC’s executive directors and centres managers. H.E. Ahmed Mahboob thanked BSI for awarding Dubai Customs with the TISSE, being the first customs administration in the world to claim this prestigious certification
Commenting on this achievement, H.E. Ahmed Mahboob Musabih said: “This distinguished world-class accreditation is a solid proof that we are on the right track towards delivering services that go beyond the conventional customer satisfaction into creating public happiness, as envisaged by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai.
“In Dubai Customs, we impart the spirit of innovation and creativity in all our business operations to come up with innovative Customs processes and superior facilitations, as we pursue H.H. Sheikh Mohammed’s vision for Dubai to become the most innovative and smartest city in the world and to meet the goals of Dubai Plan 2021 of establishing a knowledge economy.”
Musabih pointed out that Dubai Customs wasn’t awarded this international recognition for nothing. It came as a result of diligence and hard work that significantly advanced the quality of Customs services and procedures, making them more user-friendly, more streamlined, and more reliable and timely. Dubai Customs managed to achieve great savings in the cost and time of its 180,000 clients, being served through 22 sea, land and air customs centres across Dubai, further placing the emirate as a favourite destination for many traders and investors around the globe.
“It is also a top priority for us at Dubai Customs to deliver a healthy working environment for our employees, whom we consider as our true assets, to make good use of their corporate loyalty and sense of creativity and innovation so that they can improve their productivity and enhance Dubai Customs’ overall performance,” Musabih further remarked.
Mr. TheunsKotze congratulated Dubai Customs on receiving TISSE. “The International Standard for Service Excellence is the first global standard for customer service in the world. The Standard is a generic standard that assists organizations to manage and continuously improve service quality. Dubai Customs showed immense dedication in making excellence a habit which has been clearly emphasized in the high rating in their assessment audit,” he said.
