KARACHI: State-of-the-art UBL contact centre through both in-bound and out-bound teams, handles more than 16,000 queries on remittances alone every month. The centre handles overall more than 10 million calls annually alone.
State Bank of Pakistan Deputy Governor Saeed Ahmad was informed by UBL President and CEO Wajahat Hussain during his visit to UBL service centre to witness state-of-the-art services being extended to its customers. The SBP deputy governor was accompanied by key members of Pakistan Remittance Initiative (PRI) Team.
During the talks with the UBL President, Mr Saeed Ahmed told him about the central bank’s vision to provide hassle free home remittance facilities to both remitters and beneficiaries with a view to make remittances to Pakistan more expedient and convenient through banking channels.
On the occasion, UBL CEO Wajahat Husain stated that UBL shared the vision of SBP to facilitate the remitters to the fullest to maximize routing of remittances through the formal banking channels. He also informed the Deputy Governor that the UBL contact center, established in 2006 a state of the art contact center in Pakistan, providing services through phone and digital media. The contact center has both in-bound and out-bound teams and handles more than 16,000 queries on remittances alone every month. The overall volume of calls that the contact center handles is approximately 10 million calls annually.
SBP Executive Director Syed Samar Husnain, SBP Director (FMRM) Muhammad Ali Malik, PRI Head Moinuddin, PRI Manager (S&Q) Arshad Sattar, UBL Chief Operating Officer Aameer Karachiwalla, Head Banking Products Group Abrar Mir, Group Executive Retail Bank Zia Ijaz and Head Contact Center Shar Bano were also present on the occasion.
