DUBAI: Dubai Customs has received the International Standard for Service Excellence (TISSE2012) Internal Auditors Certification from the International Customer Service Institute (ICSI) on improving its standard of inspection, examination and custom care.
As per details, Dubai Customs received TISSE2012 which will enable them to become certified auditors, capable of conducting internal assessment of their clients in addition to improving performance and efficiency.
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Sultan Bin Sulayem, Chairman of Ports Customs and Free Zone Corporation (PCFC) said that Dubai Customs core customer service drive is inspired by Sheikh Mohammed bin Rashid Al Maktoum, UAE Vice-President, Prime Minister and Ruler of Dubai’s affirmation to seek customer’s satisfaction and ensure their happiness.
He said that the success of a number of Dubai Customs employees in attaining the TISSE2012 internal audit certification reflects the accomplished progress in developing employees’ capabilities at the customer service level.
The International Customer Service Institute (TICSI), which grants the TISSE certification, aims to provide institutions with global evidence of their success in this field and incite them to continue to enhance their performance, raise their quality level and improve their capacity to meet customers’ needs effectively and efficiently.
Dubai Customs has boosted customer satisfaction, scoring 83% in 2013, through programs launched specifically to cater to customers’ needs.
