TORONTO: The Honourable Kerry-Lynne D. Findlay, PC, QC, MP, Minister of National Revenue, announced the appointment of the new Taxpayers’ Ombudsman, Ms. Sherra Profit. Minister Findlay underscored the Canada Revenue Agency’s (CRA) commitment to maintain its strong relationship with the Office of the Taxpayers’ Ombudsman in order to provide Canadians with fair, equitable and respectful service.
The Office of the Taxpayers’ Ombudsman was established in 2008 and operates independently from the CRA. Its mandate is to uphold the Taxpayer Bill of Rights and provide an impartial review of unresolved taxpayer service complaints. This Government created the Taxpayer Bill of Rights, as well as the Office of the Taxpayer’s Ombudsman, and is committed to offering the highest level of service to Canadians.
Ms. Profit has more than 15 years of experience practicing law in a wide range of areas. Ms. Profit holds a Bachelor of Laws Degree from the University of Saskatchewan, and a Bachelor of Arts Degree from St. Francis Xavier University. She was called to the bar on April 14, 2000, in Prince Edward Island.
Ms. Sherra Profit is the second person to be appointed Canada’s Taxpayers’ Ombudsman since the Office of the Taxpayers’ Ombudsman was created in 2008.
The Taxpayers’ Ombudsman offers Canadians who feel they haven’t been treated fairly with one more avenue of recourse, in addition to the internal CRA appeals process, and the Tax Court of Canada.
Taxpayers are encouraged to try to resolve their service-related complaints with the CRA first before they approach the Taxpayers’ Ombudsman.
“To build one of the best tax administrations in the world, it must serve the people. I am delighted that Ms. Sherra Profit has been appointed as the new Taxpayers’ Ombudsman. I am confident the CRA will continue to receive excellent advice under Ms. Profit’s leadership on providing the quality of service Canadians expect, including ensuring that all taxpayers receive fair and professional treatment, as required under the Taxpayer Bill of Rights.”
