LAHORE: Punjab Information Technology Board (PITB) Chairman Dr. Umar Saif said here Friday that Citizen Feedback Model (CFM) devised by the PITB had great potential to eradicate corruption and malpractices from within the government departments.
Briefing the District Coordination Officers (DCOs) and other officers of Lahore Division on the CFM, he said that envisaging its efficacy, the Chief Minister Muhammad Shahbaz Sharif and Chief Secretary Punjab were highly concerned to make it of a success.
Explaining the process, Dr. Saif said that when any citizen approached government office to get domicile certificate, driving license, registry of property, rescue services, flood relief assistance or treatment from an emergency ward of public hospital, his/her contact number was fed into the main server housed at the PITB. Those citizens were then contacted via CM’s robocall followed by an SMS and asked about the conduct or any malpractice on part of the officials concerned.
“More than 8.7 million citizens have so far been contacted through the system within last six months since the system got functional. Almost 1.5 complaints regarding corruption received and the departmental action has been taken against about 7500 accused officials,” he added.
However, the main role could be played by the DCO as the competent authority to take action against such complaints, so they were urged to take personal interest in this regard, he said.
The DCOs of Lahore, Sheikhupura and Nankana Sahib also attended the meeting and suggested sending the SMS alert to respective DCO immediately after the corruption was reported in the main dashboard.
