PETALING JAYA: A lack of computer skills is no excuse for not filing for the goods and service tax because today’s automated systems are user-friendly and easy to use, said Customs Department director of GST Datuk Subromaniam Tholasy here the other day.
In response to complaints from small-time businessmen pleading technological ignorance, he said: “We are aware of this problem but business owners need to accept change and move with the times.
“We cannot accept them saying they do not understand how to use computers, as the point of sales systems are automated.
“However, we obviously do not want to make things difficult for traders.
“We are currently mobilizing people to help these small businesses and advisory visits will start soon.”
He added that the handholding programme which had been implemented mid-2014 was an ongoing project and the Customs Department would continue to approach business-owners for the programme.
“They can also come to the customs office directly to clarify matters if necessary,” Subromaniam said that the point of sales hardware would cost between RM3,000 to RM5,000 – but the systems were usually easy to use.
“It is a one-time investment, and they only need to submit their GST returns once in three months,” he said.
While promising that the department would continue “handholding” efforts to make the transition as simple as possible in the three-month run-up to GST, Subromaniam urged traders to not be resistant to change.
“We are working with the various associations such as Malaysian Employers Federation (MEF) and SME Association of Malaysia to reach out to those who have issues and are even printing handbooks in different languages.”
He added that to reduce the cost of complying with the GST for traders, the Government had not only handed out software vouchers for RM1,000, but was also giving accelerated capital allowance for any purchase of ICT hardware.
“GST provides opportunities for further deduction in income tax in the future,” he said, adding that the impact of GST on businesses would be neutral as the cost was borne by the final consumer.
“In fact, businesses will benefit from GST because of income tax deductions,” he said.
Similarly, the Immigration Department and MyEG Services are also prepared to walk befuddled businessmen through the foreign worker permit renewal system.
A MyEG spokesman said that the company, which now handles online renewals, is more than prepared to help people with the process.
“We have a help desk, people can always e-mail in. Just mention that you want to renew foreign worker permits and our people will guide you through the process step-by-step.”
MyEG also has a user manual on their website which people can refer to when applying for permit renewal.
