LAHORE: The Federal Board of Revenue (FBR) on Wednesday urged Customs and Inland Revenue field formations to refrain from direct communication with Pakistan Revenue Automation Limited (PRAL) and inform IT Wing of the board for the resolution of issues.
It was observed that various officers from the FBR were directly communicating with PRAL for IT requirements and issues which pertained to exemption certificates, registration and changes in profiles (income tax/sales tax), de-registration and other-related matters.
Such direct communication results in confusion regarding the exact needs of the offices concerned which leads to delay in the completion of projects. This direct communication is also compelling PRAL to make ad-hoc arrangements to resolve the issue rather than to find a permanent solution.
In order to streamline the working of PRAL and ensure that all the requirements and issues of filed officers are handled properly, you are requested to route all communication with PRAL regarding any modification/ development in software and fixing issues through IT Wing.
The communication should clearly state the requirement in detail / format, so that there is no gap between the desired and delivered results. The officers that would be available for early resolution of issues included Chief (BD-IT) Zain-ul-Abidin Sahi in the matter of software/ IRIS related issues, Second Secretary (BD-IT) Kashif Younas in the matter of software/ IRIS related issues and Chief (IT) Syeda Adeela Bukhari in the matter of hardware/IT operations related issues and second Secretary (IT-I) Saba Ijaz in the matter of MIS related issues.
The officers were told to apprise the IT Wing in writing if they have any complaints regarding the current status of ongoing IT projects of their office, so that issues can be efficiently resolves. The Federal Board of Revenue also urged all the chief commissioner and chief collector to pass the instructions to officers working under their administration control.
