DUBAI: Dubai Customs has revealed that 33,600 transactions were handled on 26th October as part of the “Day Without Service Centres” initiative instigated by Vice President, Prime Minister and Ruler of Dubai, His Highness Sheikh Mohammed bin Rashid Al Maktoum. This raised the number of declarations by 2 percent compared to the day before. Ahmed Mahboob Musabih said that Dubai Customs actively took part in the initiative to encourage customers to turn to smart channels to obtain government services and complete their transactions. “Applying the new initiative will support Dubai in its vision of turning into a smart government and facilitate services whilst saving clients’ time and effort.”
Dubai Customs has developed its services during the last ten years. It moved up from the lowest department in customer satisfaction levels in 2006 to top the list in 2016 scoring 96 percent on the customer satisfaction index and has maintained this position up to now. It was also the first government department to adopt e-Services in 2009 and the first to turn into a smart department in 2013. Dubai Customs provides 27 smart services to its clients which include business registration, trademark and trade license registration, opening customs account, submission of declarations amongst many others.
