DUBAI: Dubai Customs’ online refund facility, the Smart Refund System, processed 1.5 million claims in 2014 and 2015, compared to 818,000 claims processed during 2012 and 2013, demonstrating an 89 per cent growth.
The system has also generated an accumulative customs revenue amounting to Dh3.6 billion in 2014 and 2015, reflecting a 71 per cent increase over the Dh2.1 billion generated in 2012 and 2013.
The new system supports various functionalities including 24/7 online claim submission, bureau submission facility, centralised claim processing unit, automated upfront validation during claim submission, tracking of documents submission status, facility to request time validity extension for exports, facility to track the status of claims, automated email service to inform customers on the status of claims, end-to-end claim processing including financial settlement, as well as mobile-based claim submission, and a claim tracking service.
