DUBAI: Customs expects the number of users of its smart services launched early this month to grow very rapidly in the future. New customers are relying on mobile devices to obtain customs services and achieve the best possible results in their businesses and investments. The smart services help users save time, effort, and costs, and yield much higher revenues.
A study on the expected growth of the smart services offered by Dubai Customs showed that the number of smart transactions is expected to grow by more than 20 per cent monthly during the next few months. The smart services of Dubai Customs are becoming widely accepted by the customers.
They manifest the vision of Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, who declared that a smart government must be “within the reach of every user through hand-held devices. A successful government is one that is readily accessible to the people and does not burden the user. An advanced government with a futuristic outlook works 24/7 and 365 days a year.”
During a press conference held at Gitex 2013, Ahmed Mahboub Musabih, Executive Director of Customer Management Division at Dubai Customs, stated that “the success of Dubai Customs in offering real smart services for customers through a comprehensive development process resulted in making Dubai Customs the first 100 per cent smart government department. Accordingly, the department managed to attract customers who, after examining the services, ensured that such services added value to their businesses. Costs are cut down due to saved time and effort, as the response time has been reduced by 71 per cent – from seven hours to only two – a fact which marks an outstanding achievement in the improvement of performance and the delivery of the best services to customers.”