ISLAMABAD: The Federal Board of Revenue has raised concerns over the handling of a complaint involving a foreign petroleum company by the Corporate Tax Office in Islamabad, directing officials to submit a detailed response before the Federal Tax Ombudsman.
According to an official communication, the Inland Revenue wing noted that the CTO Islamabad failed to provide a substantive reply to a formal complaint filed with the FTO, describing the conduct as inconsistent with expected official standards.
The FBR instructed the Chief Commissioner of Inland Revenue to submit para-wise comments addressing each point raised in the complaint, instead of brief or incomplete responses.
The directive referred to an earlier order issued by the Federal Tax Ombudsman on November 11, 2025, which had also highlighted the absence of a detailed reply from the tax office and referred the matter to the Member (IR-Operations).
Officials said the CTO had previously submitted a one-line response to the complaint, prompting the FBR to issue fresh instructions requiring comprehensive replies to all observations.
The FBR emphasised that responses must address each issue individually to ensure proper handling of cases before the ombudsman.
Legal experts noted that while the directive calls for stricter procedural compliance, regulatory bodies are also expected to maintain consistency in applying such standards.
