ISLAMABAD: Federal Board of Revenue (FBR) has initiated a plan to strengthen skills of Facilitation and Taxpayer Education (FATE) Wing in order to improve communication strategies under the revenue mobilisation project by the World Bank.
According to an official document, in this regard the consulting firms are being invited by FBR for consolidating the communication strategy of the revenue body.
An FBR official said, “The FATE Wing is a matrix structure that requires frequent and multi-dimensional communication. This communication needs to be improved and information loop is to be completed and maintained”.
The major communication strategy includes internal communication activities such as paper mail, email and newsletters etc which need to be reviewed for effective transfer of information.
Externally, facilitation activities for taxpayers also need to be identified. The Taxpayer Facilitation Centres should be operated on uniform standards across the country, for which the Standard Operating Procedures (SOPs), record documents, reporting mechanism and evaluation-criteria could be developed.
The capacity building of 10 officers at FBR (HQ), in media management and public relations, creative writing skills, communication planning and strategy should be conducted.
Methodologies have been designed that analyse FBR’s internal communication and TARP documentation communication strategy, identify gaps and reasons for weak implementation, strengthen helpline at FBR in infrastructure, processes, capacity and skills, and strengthen TFC/TFD concept with a Pilot Project in Islamabad to determine plan for nation-wide implementation.
According to report, taxes, duties and levies will be charged as per current existing laws and all data gathered and material developed will be the property of FBR, with intellectual property rights resting with FBR.
