KARACHI: Federal Ombudsman Syed Tahir Shabaz visited One Window Facilitation Desk (OWFD) at Jinnah International Airport of Pakistan (JIAP) along with Grievances Commissioner for Oversees Pakistanis Hafiz Ehsan Ahmed Khokhar and witnessed the provision of assistance to Oversees Pakistanis (OPs) by twelve different departments/agencies of the federal government at the Desk. Deputy Airport Manager of JIAP Imran Khan briefed the Ombudsman about the functioning of OWFD.
Federal Ombudsman appreciated the functioning of the Desk and expressed his satisfaction on its performance being undertaken by twelve different departments/agencies for the assistance of OPs at JIAP.
He was informed by the staff of the OWFD that 150,000 passengers were provided assistance at eight major airports so far and their dedicated staff is doing its best to resolve the individual and systematic issues of the OPs relating to the government departments, ministries, organizations and agencies working at these airports. He was informed that 623 complaints have been answered out of 650 received complaints up till now.
It is worthy to mention here that OWFD is working at Islamabad, Lahore, Karachi, Peshawar, Quetta, Multan, Sialkot and Faisalabad International airports to provide assistance to OPs. One Window Facilitation Desk is operational round the clock and manned by staff from Civil Aviation Authority, Federal Board of Revenue, Federal Investigation Agency, Overseas Pakistani Foundation, Overseas Employment Corporation, Immigration and Passport, Ministry of Religious Affairs, National Database and Regulatory Authority, Pakistan International Airline, Airport Security Force, Anti-Narcotics Force and Bureau of Immigration and Overseas Employment.
