ISLAMABAD: Federal Ombudsman (Wafaqi Muhtasib) launched one window facilitation desk with collaboration of Customs department for overseas Pakistanis.
Sources told Customs Today that under one window desk facility online complaints mechanism for solution of individual and collective complaints of overseas Pakistanis established with independent web.
The system is connected with all the relevant departments and ministries. Any complaints and suggestions for improvement of functions of any government agency the applicants can send their email and letter on this email. [email protected].
Federal Ombudsman is established for redressal of the citizens’ complaints against mal-administration on the part of federal ministries and Agencies, lodged by over a million Pakistanis. Grievance Commissioners are also appointed to specially address complaints pertaining to Pensioners, Children, Overseas Pakistanis and Civic Agencies like CDA.
