ISLAMABAD: The Federal Tax Ombudsman (FTO) has initiated a process to address maximum complaints and provide relief to the complainants.
At least 1,624 complaints were filed during the year 2014, almost 14.4 percent higher than the preceding year. The FTO is gearing up efforts to attaining the trust of plaintiffs in the office as the number of fresh complaints has declined now.
They mentioned that malpractices and maladministration on the part of the tax collecting authorities had been the subject of most of the complaints.
Documents available with the Customs Today stated the following points to control declining number of fresh complaints: a) enhancing FTO outreach to the small and medium enterprise, b) improving sustainability of decisions by ensuring legality and propriety findings and recommendations, and c) strengthening synergy with Federal Board of Revenue (FBR) and its field offices for prompt redress of taxpayers’ grievances.
“Peoples’ trust would grow on FTO with the implementation of newly formed regulations by the authorities”, FTO senior officials underscored.
