MUSCAT: Alizz Islamic Bank, the newest full-fledged Islamic bank in Oman, has become the first bank in the Sultanate to introduce NCR Interactive Teller, from NCR Corporation, the global leader in consumer transaction technologies.
Built on sleek, modern hardware with an interactive touchscreen, this new software-based technology allows a live teller to take remote control of an ATM to assist customers with majority of transactions typically completed by tellers inside a branch.
The Interactive Teller is located at the Muscat Grand Mall. It provides the customer with enough privacy so other visitors in the mall cannot view the screen.
In addition, the Interactive Teller provides the customer with enough privacy to interact live with the customer service agent using a handset. It also gives the same personal banking touch of a face-to-face interaction like at a branch through a live video teller.
Salaam Al Shaksy, chief executive officer of alizzislamic bank, said, “We are very proud to be the first bank in the Sultanate to launch the Interactive Teller, which will allow us to serve our customers with significantly extended hours without losing the personal contact that we value so much. The Interactive Teller provides an effective state-of-the-art approach to expand a bank’s network with branch transactions without the physical set up of an office.”
With the Interactive Teller, alizzislamic bank customers can complete most of the typical branch transactions right at the ATM with the assistance of a live, remote teller.
The Interactive Teller allows the alizz customer to execute all branch banking features such as cash withdrawals above the daily limit, cash deposits, cheque deposit, cheque encashment, credit card payments, and money transfers.
“Financial Institutions around the world continue to see this game-changing technology very pertinent to transform the bank branch and a key strategy for their retail banking network,” said Habib Hanna, managing director NCR for South Gulf and Pakistan.
“alizzislamic bank customers will appreciate the increased convenience and personal services which are usually performed in branches that can be delivered through Interactive Teller.”
Interactive Teller offers more services than can be conducted on an ATM or other self-service devices. For instance, customers can perform secure transactions without using a traditional ATM card and, like branch tellers, remote tellers can provide customers access to cash in their accounts in amounts over the standard ATM daily cash withdrawal limits.
The Interactive Teller at the Muscat Grand Mall will offer teller services from 10am to 10pm — seven days a week.
