ISLAMABAD: President Dr Arif Alvi said the Federal Tax Ombudsman (FTO) was playing an important role in resolving complaints of the people against the decisions of tax collecting authorities.
The President said this while talking to Federal Tax Ombudsman Mushtaq Ahmad Sukhera, who called on him here at the Aiwan-i-Sadr to present the annual report (2018) on Monday.
Dr Alvi expressed his satisfaction on the decreasing number of representations against the FTO’s recommendations. He appreciated the launching of e-based Complaint Management Information System (CMIS), which provides paperless office environment.
He appreciated the FTO’s efforts for starting focused SMS (short message service) and email campaigns to reach out to taxpayers. Moreover, he commended the FTO for the development of a system for registration of complaints through android-based hand-held devices.
The President highlighted that video link of the FTO with regional offices was a step in right direction to eliminate time and space barriers. Integration of the FTO’s CMIS with the Federal Board of Revenue would improve its efficiency.
He emphasized that there was a need for further steps to create awareness about the efficacy of the forum. He assured his support to the institution in the discharge of its duties and function.
