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SBP directs banks/DFIs to explain reasons for rejecting services to applicants

byCT Report
09/05/2017
in Karachi
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KARACHI: State Bank of Pakistan (SBP) has directed banks/development finance institutions (DFIs) to not discriminate any segment of the society and follow SBP instructions issued earlier which required banks / DFIs to desist from adopting discriminatory practices on the basis of trade, region, gender, ethnicity, specific profession, class and / or group of citizens e.g. lawyers, politicians, security officials and law enforcement agencies etc.

The central bank said that Politically Exposed Persons (PEPs) have time and again raised their concerns regarding adoption of discriminatory practices by banks in providing consumer finance and general banking facilities. The SBP has further asked banks / DFIs to explicitly convey reasons of refusal in writing to the applicant and keep a separate file of all approved and rejected cases of PEPs.

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“Such practices are against the spirit of fundamental rights ordained by the Constitution of Pakistan and regulatory instructions on the subject and that these complaints have been viewed seriously at the central bank of the country,” the SBP said.

SBP has further warned the financial institutions that any violation of the instructions will attract punitive action under relevant provisions of Banking Companies Ordinance, 1962.

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